Service
Storm damage & emergency call-outs
A tree across the driveway, a limb through the conservatory, a leaning trunk over the bedroom — these calls don't wait for office hours. Our emergency line is answered around the clock by a working arborist, not a call centre.
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What it is
Storm and emergency work is everything that follows a tree failing where it shouldn't. We mobilise a qualified crew, make the site safe, and either complete the removal or stabilise the tree until the insurance assessor arrives. We document everything as we go — photographs, measurements, species and condition notes — so the insurance side is straightforward when you come to it.
When you'd need it
A tree or large limb has come down on your house, car, fence or power line
A tree is leaning, split, or partially uprooted and needs making safe before the next gust
Your insurer needs photographs, an arborist's opinion and a quote before authorising work
A council-managed tree is the cause and you need an independent record before things move
Our approach
A five-step process, every time.
- 01
Phone call answered 24/7 by an arborist who can triage the situation immediately.
- 02
Crew dispatched — under 90 minutes for central Auckland, under 3 hours for the wider region.
- 03
Site made safe first — power, access, and any structural risk dealt with before anything else.
- 04
Documentation as we work — photographs, measurements, and a written arborist note for your insurer.
- 05
Removal or make-safe completed, with cleanup and a clear plan for any follow-up work.
What's included in the price
- 24/7 phone triage with a qualified arborist
- Emergency mobilisation of a full crew
- Initial site make-safe
- Photographs and incident notes for insurance
- Liaison with your insurer or assessor
- Power line proximity assessment
- Traffic management if required
- Sectional dismantle of damaged trees
- Stump grinding (if required, separately quoted)
- Full cleanup and disposal
- Written arborist report on the failure cause
- Invoice in the format your insurer needs
What you don't pay extra for
- After-hours call-out fee for existing clients
- Phone calls with your insurance assessor
- Photographic record of the site
- Mulch left on site if you want it
FAQ
The questions we hear most.
Recent example
Macrocarpa across a driveway after a southerly, Karaka
A 15-metre macrocarpa came down across a rural driveway during an overnight southerly, blocking the only access to the property. We had a crew on site within two hours, cleared the driveway by mid-morning, and returned the following week to remove the rest of the failed shelterbelt. Insurance covered the full cost off the back of our written report.
Ready to talk it through?
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